Spooky, sweet and sparkly accessories for gals and ghouls 'allergic' to the norm.
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FAQ

Products

How are the pieces made?
Everything is handmade from start to finish which includes -
Designing and making bases, crystal encrusting (by hand), backing the items with felt (non-wool) for extra durability and comfort and finishing touches/additions depending on the item and requests of the customer.

Who makes your products?
All products are designed by me, Tamsyn Martin and everything bar crochet-wear is handmade by me too. Crochet-wear is handmade by my mother. VelvetVolcano is a family affair! :)

How long will my order take to arrive?
Due to the handmade made-to-order nature of the items, please allow 2 weeks for your order to be made and dispatched. During busier times, the turn-around may be longer, but this will always be clearly stated via email communication after your order has been placed. We always aim to dispatch orders within a 5-10 day period.
UK orders will generally take 1-3 days to arrive after dispatch.
International orders can take up to 4 weeks (this is rare) to arrive depending on your location and possible hold-ups at customs, but most generally arrive in 7-14 days.
If you require your order for a specific date, please contact me at least 2-3 weeks in advance within the UK and 4 weeks in advance for International orders to discuss this.

Please note that Royal Mail do not consider a package to be officially lost until 15 days after the expected delivery date. In the unlikely event that your package seems to have been lost, please email me with your order number to velvet@velvetvolcano.co.uk.

Do you deliver worldwide?
Yes! You can read more about delivery, shipping and returns at the checkout.

How much is shipping?
This depends on your location and your order weight. All International orders over a specific amount are posted using Recorded Delivery, so are a little pricier, but this means your order will be guaranteed to arrive safely and in good time (and you will be able to track the parcel).

Do you sell wholesale?
We do take on certain wholesale orders. Please email velvet@velvetvolcano.co.uk for more details.

What chains and findings do you use?
All chains and findings are silver plated except the black chain which is enamel plated and other coloured chains as they are aluminium. All chains and findings comply to EU regulations for nickel but I cannot guarantee they are completely nickel free. If you would like sterling silver chain and findings for your item/s (or other type of chain), please contact me before your purchase.

All necklace clasps are barrel/screw clasps as I have found them the strongest and easiest to use :).

I've seen a Turquoise/Pink/Green etc chain on another item, but there is no option for it or the item I'd like to order, can I have this colour chain for my order?
Absolutely! If the option isn't on that particular listing, please contact velvet@velvetvolcano.co.uk before you order to ensure this is available.

Here are the chain colour charts:



  


The chain length options on the item I want to order aren't suitable for me, can I order a shorter/longer chain?
Of course! Please contact velvet@velvetvolcano.co.uk before you order to ensure this is available. Longer chains are available at an extra cost.

I love this item ____ but I'd rather it be a necklace/hair clip/brooch etc, is that possible?
Most likely :). A large amount of VV items are available in multiple product options, even when they are not listed on the site - please feel free to ask!

What about wall-hangings and decorations?
Yes, this is definitely possible! Email me with your ideas :).

I'd like to further customise and/or personalise a piece, is this possible?
Definitely! :) There are plenty of ways to customise an already existing VV piece, whether it be simply changing the colour, adding initials, numbers or symbols etc into a design or by adding a beaded chain with your chosen name, number or word. Please email me with your ideas for more details.



Do you take custom orders?
Yes! I love a challenge, please email velvet@velvetvolcano.co.uk with your ideas and I will do my best to create something you adore!
Check out this page for some examples of my previous work (and even more can be found on the VV facebook page)

Can I request __ in a custom colour combination?
Yes! Most items are available in custom colours unless stated (please check the item details in the shop). Our current crystal, aurora borealis crystal and faux pearl colours are as follows

VelvetVolcano Colour Chart


How do I care for my VelvetVolcano goodies?

♥ To keep your jewellery looking sparkly I suggest keeping them away from chemicals such as cleaning sprays, perfumes and other cosmetics where possible.
♥ Although I have received comments such as ‘VelvetVolcano jewellery survives a 40 degree wash’ I suggest that you don't immerse them in water (or in fact put them in the washing machine :P) so that they retain their sparkle.
♥ I suggest keeping your pieces either in a jewellery box, wrapped in some tissue paper in a box or other storage or hung up away from direct sunlight.
♥ To clean your jewellery I suggest a slightly damp cloth (water only) or slightly damp cotton buds.

I've seen something on your Facebook page that I'd like to purchase but it isn't available to purchase on your website, can I still order it?
Some items are not currently available on the website and may be eligible to be ordered on a custom basis - please email velvet@velvetvolcano.co.uk for any queries regarding items of this nature.


General

Where else can I find VelvetVolcano?
‘Like’ VV on Facebook – http://www.facebook.com/velvetvolcano.jewellery
Follow VV on Twitter – http://www.twitter.com/velvetvolcano
Follow VV on Instagram - http://www.instagram.com/velvetvolcano
Follow VV on Pinterest - http://www.pinterest.com/velvetvolcano
Follow VV on Polyvore (and create your own outfits with VelvetVolcano items!) - http://www.polyvore.com/velvetvolcano

Are you looking for any new models?
We’re always on the look-out for gals and ghouls to represent VV, if you think you’re suitable please send 3+ recent photos from your portfolio and a little bit about yourself to velvet@velvetvolcano.co.uk with the subject ‘VV Model Application’.

 

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