FAQ

Products

How are the pieces made?
Everything is handmade from start to finish which includes -
For jewellery pieces - designing and making bases, crystal encrusting (by hand), backing the items with felt (non-wool, either acrylic or polyester made from recycled plastic bottles where available) for extra durability and comfort, piecing together the chain and findings or sewing the loop for headbands and finishing touches/additions depending on the item and requests of the customer - these are all made by Tamsyn. 

For crochet items - sketches are made to refine the design which is then hand crocheted and brought to life by Mumma VV. Each item can include other variations which may require hand sewing rhinestone embellishments, making pom poms etc.

Who makes your products?
All products are designed by me, Tamsyn Martin and I make all of the jewellery and sunglasses. All of our crochet-wear is handmade by my mother. VelvetVolcano is a family affair! :)

How long will my order take to arrive?
Due to the handmade made-to-order nature of the items, please allow 2 weeks for your order to be made and dispatched. During busier times, the turn-around may be longer, but this will always be clearly stated via email communication after your order has been placed. We always aim to dispatch orders within a 5-10 day period.
UK orders will generally take 1-3 days to arrive after dispatch.
International orders can take up to 4 weeks (this is rare) to arrive depending on your location and possible hold-ups at customs, but most generally arrive in 7-14 days.
If you require your order for a specific date, please contact me at least 2-3 weeks in advance within the UK and 4 weeks in advance for International orders to discuss this.

Please note that Royal Mail do not consider a package to be officially lost until 15 days after the expected delivery date. In the unlikely event that your package seems to have been lost, please email me with your order number to velvet@velvetvolcano.co.uk.

Do you deliver worldwide?
Yes! You can read more about delivery, shipping and returns at the checkout.

How much is shipping?
This depends on your location and your order weight. All International orders over a specific amount are posted using Recorded Delivery, so are a little pricier, but this means your order will be guaranteed to arrive safely and in good time (and you will be able to track the parcel).
All UK orders over £50 ship for free as do all International orders over £150.
Do you sell wholesale?
We do take on certain wholesale orders. Please email velvet@velvetvolcano.co.uk for more details.

What chains and findings do you use?
All chains and findings are silver plated except the black chain which is enamel plated and other coloured chains as they are aluminium. All chains and findings comply to EU regulations for nickel but I cannot guarantee they are completely nickel free. If you would like sterling silver chain and findings for your item/s (or another type of chain), please contact me before your purchase.

All necklace clasps are barrel/torpedo clasps as I have found them the strongest and easiest to use :).

I've seen a Turquoise/Pink/Green etc chain on another item, but there is no option for it or the item I'd like to order, can I have this colour chain for my order?
Absolutely! If the option isn't on that particular listing, please contact velvet@velvetvolcano.co.uk before you order to ensure this is available.

Here are the chain colour charts:



  


The chain length options on the item I want to order aren't suitable for me, can I order a shorter/longer chain?
Of course! Please contact velvet@velvetvolcano.co.uk before you order to ensure this is available. Longer chains are available at an extra cost.

I'd like to further customise and/or personalise a piece, is this possible?
Definitely! :) There are plenty of ways to customise an already existing VV piece, whether it be changing the colour scheme, the sizing or adding some personalisation.
As an example of some of the customisations we can make to already existing products, for jewellery we can..
Turn necklaces into hanging decorations; add beaded chains with initials/words or just themed beads; turn necklaces into headbands (though not an option for all designs, please enquire further) and more.
For sunglasses we can create custom designs using the rhinestones and faux pearls in our colour chart from any of the following plain 'base' colour frames..
Cat Eyes - Black, Red and White
Hearts - Black, Red, White and Baby Pink.
 
For crochet items there are unlimited custom options and we love to bring to life whatever you dream up so if there's a hat, scarf, headband, gloves, mittens, top, bag etc design you want to become reality, contact us by email below or via the chat feature or contact form at the bottom of the site and we'll work on making your dream come true! ^_^

Do you take custom orders?
Yes! we love a challenge, please email velvet@velvetvolcano.co.uk with your ideas.
Check out this page for some examples of our previous work (and even more can be found on the VV facebook page)

Can I request __ in a custom colour combination?
Yes! Most items are available in custom colours unless stated (please check the item details in the shop). Our current crystal, aurora borealis crystal and faux pearl colours are as follows

VelvetVolcano Colour Chart


How do I care for my VelvetVolcano goodies?
Jewellery:
♥ To keep your jewellery looking sparkly I suggest keeping them away from chemicals such as cleaning sprays, perfumes and other cosmetics where possible.
♥ Although I have received comments such as ‘VelvetVolcano jewellery survives a 40 degree wash’ I suggest that you don't immerse them in water (or in fact put them in the washing machine :P) so that they retain their sparkle.
♥ I suggest keeping your pieces either in a jewellery box, wrapped in some tissue paper in a box or other storage or hung up away from direct sunlight.
♥ To clean your jewellery I suggest a slightly damp cloth (water only) or slightly damp cotton buds.
Sunglasses:
Though a lot of care (and a strong adhesive ^_^) are used to bedazzle the sunnies, please take care as they are not indestructible and if put under pressure the rhinestones can be damaged. When they are not being worn, they are best kept in a hard case or safe place away from direct sunlight, water and chemicals like cleaning products, perfumes etc. They may become damaged if they are not stored correctly.
Crochet:
Please take note of the Care Instructions card included with your order. Most items are 100% Acrylic and can be Machine or Hand Washed at low temperatures and tumble dried at low temperatures or dried naturally/flat but some items include lurex, polyester or other fibres and require different treatment. Each listing will have these details as will the care card. All items cannot be ironed or bleached. Most items are best stored flat.

I've seen something on your Facebook page that I'd like to purchase but it isn't available to purchase on your website, can I still order it?
Some items are not currently available on the website and may be eligible to be ordered on a custom basis - please email velvet@velvetvolcano.co.uk for any queries regarding items of this nature.


General

Where else can I find VelvetVolcano?
‘Like’ VV on Facebook – http://www.facebook.com/velvetvolcano.jewellery
Follow VV on Twitter – http://www.twitter.com/velvetvolcano
Follow VV on Instagram - http://www.instagram.com/velvetvolcano
Follow VV on Pinterest - http://www.pinterest.com/velvetvolcano

Are you looking for any new models?
We’re always on the look-out for gals and ghouls to represent VV, if you think you’re suitable please send 3+ recent photos from your portfolio and a little bit about yourself to velvet@velvetvolcano.co.uk with the subject ‘VV Model Application’.

 

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